I wanted to write to let you know how pleased I was with your technician, Dale. He was at my house until 8:30 last night making sure my problem was resolved. He was very polite and respectful and had I been able too, I would have given him a tip. Unfortunately, I wasn't prepared to. Anyway, I wanted you to know how pleased I was with your technician, Dale.
- Karen M.
Dale from Resolve Rooter came to video inspect the sewer pipes, gave us an overview of the problem and solved it. He is quite meticulous and honest. Thanks Resolve Rooter for keeping fair prices.
A testimonial received from American Water Resources on behalf of our mutual client:
I'm writing to you in order to commend one of your employees for a job well done. I had called to advise you of a sewer line problem. This was on 10-24-12. I spoke with a lovely sounding young lady by the name of Elizabeth. I found her to be very courteous and knowledgeable. It was obvious to me that she was very customer oriented. On completion of my conversation with Elizabeth it was less than 30 minutes when I received a call from Resolve Rooter. An appointment was made for the following day. The Resolve technician was here on time, performed the required services and the sewer line problem was corrected. I must say I was very pleased with the rapid response and correction of the problem.
- Robert St.
Every time we have used this service we have been so happy. Keep it going.
- Marialice Land in Norristown, PA
The plumber was very nice and did an excellent job.
- Shirley Perea in Wilkes Barre, PA
Very quick service.
- Joseph Hughes in Scranton, PA
Extremely quick same day service in fact the plumber was there in under 2 hours.
- Keith Luxton in Washington, NJ
My family was grateful for our services. Tech was very professional and nice.
- Yolanda Byrd in Roselle, NJ
Repairman very prompt and respectful. I'm very happy.
- Brian Godlewski in Pittston, PA
Very quick service. Knowledgeable friendly serviceman.
- Juliana Petrisin in Old Forge, PA
The representative was the best repairman we had in 19 years. Excellent service.
- Nicholas Lazio in Short Hills, NJ
We were very happy with the person who serviced our home. Very professional and helpful.
- Stephen Ohara in Berkeley Heights, NJ
The men that you sent were wonderful. They were very nice and cleaned up well.
- Diane & John Mormando in New Providence, NJ
The plumber who came to the house did a great job. Thank you.
- Peter McSorley in Edison, NJ
Very pleased to know that when something goes wrong on a weekend that they will send someone out to fix the problem!
- Nicole Blasko in Pittston, PA
I just wanted to write you regarding your employee Kevin. He was the consummate professional this evening when he went above and beyond the call of duty. He came to my house and inspected the garbage disposal which was leaking. He was so understanding regarding the dilemma which we were facing since he had installed the piece originally in June and I had a contractor remove it and reinstall it after I had a new counter top put in. He took the time to speak not only with me but my husband and also speak with the contractor who was at times difficult. He also stayed for hours to help us resolve the situation and encouraged my contractor to do the "right thing" and help me return the defective part, get a new piece and then when I thought Kevin (who was waiting for our return) would install it - he encouraged my contractor to do the job so that I would not be charged by your company.
I have never had a situation like this before and Kevin was so understanding, patient and he truly was my champion. He even stayed after the contractor left to inspect his work. I can not tell you how satisfied I am with his professionalism and kindness. If it wasn't for him I really don't know what I would have done.
Please know that I am truly grateful to him and your company for everything you did to help me resolve this situation.
As well, I would like to thank you personally for sending me the original receipt and being so calm when assisting me today over the phone.
I have your business number on my speed dial under plumber and I will not hesitate to use it. I hope Kevin will be my service technician in the future. He is a real gem and I hope you and all of your staff know what a fine employee you have in him. I will enthusiastically refer your company to anyone who asks and will continue to call on you whenever I am in need of a fine plumber!
- Meryl L. in Stewartsville, NJ
Excellent service by professional plumber (Dale). I had an emergency with water in my basement and called a few plumbers from the yellow pages, with no luck. Then I called Resolve Rooter and my problem was solved in a short time. Thanks Resolve Rooter and thanks to Dale!
- Marge M. in Sicklerville, NJ
Over the "many" times, we've called Resolve Rooter to our house for problems, you've been so prompt and professional. God knows, we have put up with an old house that never seems to quit when it comes to plumbing related problems.
Just wanted to thank you all, and especially Dale who knows just what to do, shows up with a smiling face and has been great! Thanks all!
- Bill and Claire D. in Edgewater Park, NJ
Pat Hulburt and his workers, Sean, and John, were professional, conscientious, polite, respectful of my property, and kept me informed of what they were doing every step of the way. They were hard workers, and cleaned up everything at the end of the job. Never had any service workers at my home who met their standards of excellence. Serving the customer was their main goal. I would recommend Resolve Rooter 100% to my family and friends.
- Marilyn L. in Wilkes Barre, PA
I am writing to let you know how satisfied I was with the work performed by your company. On a scale of 1 to 10 I would have to give your company and its employees a 12! I really appreciated the courtesy and professionalism that was demonstrated by the crew that did the work at my home in West Pittston, PA. I was especially amazed at the professionalism and perseverance exhibited as well. I don't think your employees wanted to go home until the job was done! Which was perfectly fine with me, but I must admit I did feel bad for them having to take some extra time due to the configuration of my utility lines! I would highly recommend your company and as a matter of fact have done so already. I think the best aspect of this job was the fact that I live on a state route (as you know) and as people drove by they wanted to know what was wrong and who was doing the work – so that in itself was like have a resolve rooter billboard up for the weekend! Although I hope I don’t have to call you anytime in the near future it was a pleasure having your company do the work!
Please tell Pat, Shaun, John, Billy, Joe and Luke “THANKS AGAIN!” I think you have an outstanding crew up in this area! It seems I have come across these guys throughout my time with my sanitary line issues and all mentioned have done an excellent job! Please pass this email on to the respective parties as well as the owners of resolve rooter so that I may bring this to their attention as well! Keep up the great work! I have received a call from PAWR and have left the above comments to them too!
Best Regards & THANK YOU!
- Patrick M. in West Pittston, PA
Good evening, your serviceman Dale unclogged our bath tub very quickly and left it looking cleaner than it was before he came. He was very informative and courteous as well. Thanks for the excellent service.
- John M. in Bound Brook, NJ
I give Resolve Rooter an A+! I am very pleased and especially happy with Pat's work. Thank you.
- Mrs. Kapsick in Kingston, PA
I was very pleased with your repairman and their courteous and efficient service.
- Madeline H. in Edison, NJ
Very pleased with the repair!
- Luis V. in Cherry Hill, NJ
We have always had excellent results from you and your provider Resolve Rooter.
- Brian P. in Cherry Hill, NJ
We were very satisfied with the service, the response and the quality of work.
- Thomas A. in Wilkes Barre, PA
Billy was very nice and thorough in his job.
- Ray. M. in Wyoming, PA
Having a Resolve Rooter plumber come out 12/24 was a God send.
- Walter N.
Repairman was polite and pleasant. He got the job done quick also.
- Thomas L. in Union, NJ
- Denise C. in Dunmore, PA
Service was great, staff very friendly.
- Robert H. in Scranton, PA
I was very happy with the service.
- LInda B. in Kingston, PA
Resolve Rooter did a great job. Thank you.
- Eric B. in Bridgewater, NJ
The repairman was great. Very professional, polite and efficient. Great job.
- Marilyn J. in West Pittston, PA
Plumber was excellent to work with.
- Jean T. in Shickshinny, PA
Your technician was exceptional, very concerned with avoiding any possible damage within our home. His cleanup, before leaving, was amazing. He took time to be absolutely positive that he approached our problem correctly. We could not be more satisfied with the results of his work..he's a "Winner."
- Howard B. in Maplewood, NJ
I would like to take this opportunity to praise the workmanship and dedication that was provided to me by Resolve Rooter in my time of need. They made an impossible situation bearable and helped me through our disastrous sewer mess. Joe Bardi was a pleasure to be around and one of the most polite and respectful workers I've ever had in my home. He along with his partner, Darin Cumpston, worked continuously digging and getting to the source of the problem and did not quit until they resolved it.
I would recommend American Source Water (waterline, sewer line and in house protection) to all my friends and neighbors. Also Resolve Rooter will get many praises to all my friends when I tell them about my terrible misfortune made into an inconvenient situation with many supporting and caring emergency maintenance staff working hard to resolve my problem and get the job done correctly.
- Susan D.
My water line ruptured in late November. I was grateful for the service and kindness that your company showed during this time. The gentleman who came out on Black Friday to survey and collect information was very helpful. Denise was who I dealt with in the office while trying to schedule and get appraisals approved. I am sure there are others involved in the process, but she was kind and understanding during a difficult time. The crew that was present that day was also very nice to work with despite the difficulty they were having pulling the old line. Thank you again!
- Bryan and Kim A. in Norristown, PA
Amy - You are fabulous!!! Thank you so, so much for all your help! I know I was a psycho nut and you calmed me and fixed the problem. You deserve a raise and at the very least a bonus. Thanks again.
- C. McDonough in Riverside, NJ
I am very satisfied with the technician that came out. Job well done.
- P Graffia in Union, NJ
Very satisfied with the technicians knowledge and how courteous he was with us.
- E. Kepics in W. Pittston, PA
I am very happy with the work that was done. Thanks again.
- T. Farrell in Reading, PA
I am very happy with the experience. Resolve Rooter was professional and clean.
- M. Schwarzhaupt in Bridgeport, PA
I am very satisfied! Thank you.
- C. Johnson in Wilkes Barre, PA
I would like to take this opportunity to comment on one of your employees. His name is Eric but I don't know his last name. I would just like to say that he was very nice, polite and very efficient. I had a clogged sewer line and he had to come back a second time to resolve the problem which he did. I am retired employee of American Water and I have to say that Eric is an excellent worker.
- Nick S. in Middlesex, NJ
We recently had a problem at our home which turned out to be an old, broken sewer pipe. We contacted another company and were treated in a very rude manner. The technician would not even get out of his truck! We contacted your company to have the problem corrected. We received immediate response and they promptly got the necessary permits, etc. and began the repair work promptly.
Today the job is finished and the property is pretty much back to order. We were treated couteously and professionally. We were very impressed with your employees, especially "George F". It was a big job and was completed much to our satisfaction. You should be proud of your very professional employees.
It was a pleasure to deal with your company.
- R. & M. Hare in Mt. Holly, NJ
Technician was very professional and everything is working great now!!
- B. Stokes in Flemington, NJ
Everyone did a wonderful job; the workmanship was great!!
- W. Pierson in Cherry Hill, NJ
We are very satisfied with this service!
- M. Ratilal in New Brunswick, PA
Response time was excellent, I was completely surprised, Great job!!
- H. Lowe in Camden, NJ
The repairman was efficient, knowledgeable, friendly and knew his job well!
- B. Gaetana in Medford, NJ
The service man was very professional and did a great job!!
- M. Tchir in Watchung, NJ
Very polite, thorough, and left bathroom area clean, Very happy with result!!
- J. Smith in Deptford, PA
I would highly recommend your service to everyone!!
- L. Bowers in Burlington, PA
Great Contractors!! Repair service was excellent! Keep up the good work!
- C. Neilson in Union, NJ
Technician was professional and friendly, he did not leave until we were fully satisfied!!
- D. Fox in East Windsor, PA
Service & repair was worth everything we paid for it!! Thank you!
- R. Bailey in Media, PA
Excellent response & repair service!!
- M. Stinson in Wilkes Barre, PA
Used this service twice, 2 different contractors, both were great, one of the best investments!!
- S. Richards in Easton, PA
Extremely professional, considerate, kept feet covered while in the house and left area spotless.
- J. Pordam in Allentown, PA
Very quick response, plumber was excellent, neat and did a great job!
- A. Gerard in Drexel Hill, PA
Words could not describe how great the service was!
- J. Riesberg in Scranton, PA